Privacy Policy
At Coldsmoking LTD, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that Coldsmoking LTD is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this privacy policy we spell out when and why we collect your personal information, how we use it.
Coldsmoking may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16th May 2018
WHAT WE COLLECT - Name and title, Contact information including email address and telephone number, Demographic information such as street address and postcode and other information relevant to course bookings and our mail order business.
As part of the registration process for our periodic newsletters, we collect personal information. We use that information for a couple of reasons: to tell you about the things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are correct. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, Shopify, to deliver our email newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Turan T Turan at turan@coldsmoking.co.uk
Google analytics – When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Our websites use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our cookie policy
INFORMATION GATHERED - We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
When you make an online purchase on smokedust.co.uk, purchase a course or gift voucher(s) through our website, your name, address, email and contact number will be stored in our booking system together with any dietary requirements or comments you make when you book with us. Please be assured that we do not share your personal details or information with any other company without your consent.
SECURITY - We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This includes using a secure gateway and passwords that protect files that contain sensitive personal information.